Stakeholder Engagement and Dialogue
GRI 102–12; GRI 102–13; GRI 102–40
Our company fosters a transparent and close dialogue with our stakeholders and this involves the evaluation of how our business impacts the environment and the communities we work in. Kuehne + Nagel established a programme to efficiently support the flow of communication with stakeholders, consequently allowing us to improve our processes in all business areas. Ultimately, our stakeholders’ feedback has helped us to gradually improve our sustainability agenda.
Global industry initiatives are of great importance for Kuehne + Nagel. They provide a sound platform to exchange ideas and best practices based on a dynamic dialogue. Some of the global institutions and initiatives that we have projects with are:
Clean Cargo Working Group (CCWG)
Different working groups aim to achieve optimal performance for carrier members. For instance, Kuehne + Nagel supports CCWG’s intention to set emission standards for the maritime industry.
International Federation of Freight Forwarders Associations (FIATA)
Kuehne + Nagel closely monitors revisions, and facilitates the understanding and explanation of legislation, procedures and regulations to promote more efficiency in the regulatory framework.
European Association for Forwarding, Transport, Logistics and Customs Services (CLECAT)
Kuehne + Nagel primarily observes legislation that affects international supply chains in the logistics industry. The company also welcomes initiatives that strive for efficient and streamlined procedures.
Global Logistics Emission Council (GLEC)
Kuehne + Nagel is an early adopter of the GLEC framework. The company assisted the Council during the development of the framework and also volunteered to apply the model in our transport and warehousing operations.
International Air Transport Association (IATA)
Kuehne + Nagel closely follows IATA’s initiatives to support the promotion and understanding of proposals for future industry regulation aimed at continued efficiency. Additionally, we participate in the following initiatives:
- Transported Asset Protection Association (TAPA)
- International Civil Aviation Organisation (ICAO)
- Carbon Trust Standard
Relationship with Our Shareholders
GRI 102–42; GRI 102–43
Kuehne + Nagel provides detailed financial performance figures on a quarterly basis to its investors and the public. Numerous stakeholder roadshows by the CEO and CFO have taken place. In addition, quarterly analyst calls with Q&A sessions were conducted. At the Annual General Meeting (AGM) our shareholders vote on issues of mutual interest according to statutory requirements.
Communication with Our Employees
Kuehne + Nagel holds town hall meetings on a global level on quarterly basis where Management keeps employees up to date on important company information; employees have an opportunity to ask questions and to give their feedback.
In addition to direct communication, we also have “Pulse Check”, an internal review carried out by Human Resources at least once a year. By this, we measure our employee satisfaction and we are able to improve our working and social environment. See more in this report under Making the Difference section.
In 2017, we launched “myKN”, a digital collaboration platform which facilitates and promotes interactive working across the Group. After one year of the open communication between employees and the use of best practices and feedback possibilities, have had a positive impact on our collaborative culture.
Communication with Customers and Suppliers
Our annual customer survey helps us to identify potential improvements in service quality and to give customers the opportunity to share their opinion with us. The voice of the customer is an opportunity to gain insight to our customer’s experiences, challenges and perceptions. Thus, it facilitates more frequent discussion and provides opportunities for us to listen, learn and improve. Further information here.
We establish a communication channel with our suppliers throughout the Supplier’s Code of Conduct. We aim for a broader assessment of our suppliers’ impact on the environment and society through their labour practices and safety and health standards.
We are actively engaged in the dissemination of regulations through various industry organisations eliminating redundancy and increasing efficiency.
As previously mentioned, interaction with the logistics industry primarily happens through industrial sector working groups. Kuehne + Nagel participates in such groups, which represent the logistics sector, legitimate interests, and also consider ways in which the industry could perform in an increasingly sustainable manner.
Some of the major areas / issues identified, or emphasised during the previous year as needs and expectations from our stakeholders are listed below:
|Customers||Internal Stakeholders||External Stakeholders||Regulatory|
|Pharmaceutical and Medical Devices||Pharmaceutical and Medical Devices||Investors||Government Regulators|
|Qualification Process||Increased Focus on Safety and Health||Return on Investment||Increased and Changing Requirements for Pharmaceutical and Medical Devices|
|ISO 13485||New Technologies for Inventory Management||Non asset-based company|
|Supplier Control, Heavy Supplier Requirements||QSHE Involvement in Implementations||Standardisation of QSHE Activities|
|New Technologies for Inventory Management|
|Cold-chain Across Modes of Transport and Storage|
|Full Compliance to Standards and Regulations|
|Oil and Gas||Freight Forwarding||Suppliers||International Regulators|
|Preventive HSE Management||Focus on Controls for Dangerous Goods Shipments (Batteries)||Payment Terms||Increased Security with Dangerous Goods Handling|
|ISO 45001||Digitalisation||Looking for Opportunities of Specialisation||Changing Requirements for Lithium Batteries|
|Increased Number of Suppliers to be Vetted|
|JIS Assembly Line Support||Technical Specific Responses in RFQs||Involvement in Social Responsibility Activities|
|New Technologies for Inventory Management|
|Supply Chain Management for Batteries|
|Reliable Supply Chain, Heavy Regulatory Requirements||Cost Reduction|
|AS9100 Certification||Centralisation of Purchases|
|Security across the Supply Chain (ISO 28001) Regulatory Requirements|